Catholic Charities of Buffalo
  • 02-Jan-2018 to 03-Jun-2018 (EST)
  • Clinical Services
  • Buffalo, NY, USA
  • Full Time

Responsible for the day to day operation of licensed outpatient clinic program.  Supervises clinical and administrative support staff. 


       Knows and exemplifies Catholic Charities' mission, vision and guiding principles;

       Exemplifies and promotes high ethical standards, consistent with the Catholic Charities Code of Ethics and other professional standards, i.e. NASW, APA;

       Assists in setting and implementing goals, standards, service outcomes and procedures.  Monitors staff and program performance against same;

       Assists in developing and implementing continuous quality improvement (CQI) processes; 

       Assures that clinical services and records meet or exceed applicable standards and regulations;

       Assists in identifying and implementing best practices that maximize productivity and cost-efficiency;

       Recruits, orients, supervises and evaluates the clinical and administrative support staff;

       Assists in coordinating ongoing staff training and development;

       Supervises and coordinates the clinical services provided by independent contractors, i.e. psychiatrists and psychiatric nurse practitioners;

       Conducts utilization review consistent with established procedures and regulations;

       Reviews untoward incidents.  Identifies and implements corrective action, as  appropriate;

       Assists clinical staff with crisis situations and critical case concerns, as needed;

       Mediates staff concerns and complaints;

       Assists in resolving consumer and provider complaints;

       Assures that the staff is informed of agency policies, procedures and initiatives;

       Completes required reports for management and external authorities;

       Serves on committees, as directed;

       Represents the agency and department within the provider system, as directed;

       Performs other duties as assigned.

       Comply with the Agency's Compliance Program, Code of Ethics, laws, regulations, and ethical standards applicable to your job duties.

ACCOUNTABILITIES/SUPERVISORY RESPONSIBILITIES: Responsible for directly supervising clinical and administrative support staff.

EDUCATION: Licensed QHP with Master's degree in Social Work, Mental Health Counseling, Psychology, or Nursing from an accredited program.

EXPERIENCE:  a minimum of five (5) years post-Master's experience providing direct treatment in a behavioral health setting.  Prior supervisory experience preferred.

Catholic Charities of Buffalo
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